FAQ

Shipping and Handling

Domestic Shipping

 

All orders from Indonesia will be sent using JNE or TIKI. Go-Send will be available by request with agreement. Other shipping method beside mentioned above will be charged with additional cost.

International Shipping 

 

All orders from outside Indonesia will be shipped using PT. Pos Indonesia International Service Registered Mail (Regular) or EMS (Express).

Note: There will be a price difference on International Purchase, But this price already include handling cost (not shipping cost) and basic decoration chains.

 

Customs Duties & Other Fees 

 

We are not responsible for any customs fee in country of arrival. All the price already include standard handling fee.

Returns and Exchange

If you have any problems in your order, please feel free to contact us, we will gladly help you for any trouble.

Others

Restocking

Most of our itabags are only produced ONCE in medium quantity. So we don't restock or reproduce our itabags when it's sold out. But this don't close the chance of the bag being reproduced in future with same or different color choice.

 

 

Custom Bag Design

Unfortunately, we are currently doesn't accept any bag's model request, all bags are pre-made and ready to ship. For pre-order printed bag, the design can be choose from catalog.

 

Re-seller or Dropshipper

We are currently not affiliated with any third party person to sell the bags. If you get your bag by unofficial seller, we are not responsible for any damage you get.

 

MORE QUESTIONS?

Contact us

colle.id@gmail.com

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© 2018 by colle.id

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Bekasi, Indonesia